Write to us

A person reads every message — there is no bot on this end, and no ticket queue you have to argue your way through. Usually a reply within a day or two.

Please don't send your password or backup phrase — we will never ask for either, and we strip them out automatically if you do.

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Before you write

If you have forgotten your password: use the reset link on the sign-in screen — it is the fastest way and you do not need us. If your email has also changed hands, or the reset is not arriving, write to us and a person will help you prove the account is yours.

If you are handling someone's affairs and have found a Numikeep heir card among their papers, start at numikeep.com/recover. Tell us if you get stuck — this is the situation the whole product exists for, and there is no hurry to sell anything.

Never send us your password or backup phrase. We will never ask for either, we do not need them to help you, and we strip them out of incoming messages automatically. Anyone asking you for one is not us.